It is tough being a customer service officer sometimes. Today a customer called in to cancel a policy which was supposed to be cancelled already. She refused to draft another letter because her policy should have been cancelled through the phone. She refused to send in any request through fax and insisted that she did not sign up for the policy. Only when I asked that she send us back her policy document, she agreed.

But she said that she would incur postage charges. And I asked her if she mind providing the stamp, she said she did.

I was shocked. She suggested that we send her a postage paid reply envelope. I did as asked.

But it is scary actually how nasty they can be. I mean, they can be in person, nice, amiable, generous and helpful. They are probably socially accepted, popular and functional in real life. But on the phone, with customer service officers, they can be demons from hell. The scary part is that they might be your best friend.